Thank you for reserving your vacation rental with
Waterfront Keys Realty, Inc.
We ask you to let us know immediately upon check-in if there is anything amiss with the home. We ask you to do this so we can resolve any issues immediately. In doing so, this will help us identify how it occurred and who should be the person making the reservation is responsible for payment, deposits, property damages and all responsibilities spelled out herein and in the rental charged.
Leaseholder Responsibilities The person making the reservation is responsible for payment, deposits, property damages and all responsibilities spelled out herein and in the rental contract. The leaseholder’s primary residence address and e-mail address will be used for all notices and correspondence. Please be sure to read your lease very carefully. We do not rent to prom groups, school or graduation groups, fraternities or sororities, or youth groups with or without adult supervision. We rent only to family groups and responsible adults older than 25 years of age; adults cannot rent properties on behalf of underage guests.
POLICY, RESERVATION, DEPOSIT CONFIRMATION & CHECK-IN
Reservations Made Outside of 60 Days Prior To Your Check-in Date:
If your arrival date is more than 60 days from the date of the booking we require a security deposit within seven (7) days to hold your reservation. If you are mailing a check it must be received by our office within seven days of the booking. If your paperwork and payment are not received within seven days of booking, your reservation is automatically cancelled.
Reservations Made Fewer Than 60 Days Prior To Your Check-in Date:
If your reservation is made fewer than 60 days before your arrival date, your reservation must be paid in full upon making your reservation – either by using a credit card, or in person, at our office. Checks are not accepted for reservations made fewer than 15 days before arrival.
The rental fee includes all applicable taxes and fees, as well as a non-refundable $45 reservation fee and travel insurance is optional. ADDITIONAL FEES ARE CHARGED BY VENTURE OUT (See Venture Out Rules and Regulations)
A non-refundable $45 reservation fee is applied to all reservations. The reservation fee is non-refundable under any circumstances.
A security deposit is required for all rentals. If everything is left as you found it and no charges against the deposit have been incurred, a deposit refund will be issued approximately ten (10) days after departure. The security deposit is NOT part of the rent. Security deposits must be paid upon making your reservation, and refunds will be issued within approximately 10 days after departure. No exceptions. For Venture Out unit rentals the security deposit is $100.00 if you OPT IN for Rental Damage Insurance..otherwise the security deposit is $1500. For Venture Out RV Lot rentals the security deposit is $100.00.
Final payment consists of the calculated rent, plus 12.5% Florida Sales and Bed tax. A $45.00 non-refundable Booking Fee and a cleaning fee which will vary depending on the house size. Final payment is due sixty days (60) prior to arrival. For Venture Out unit rentals, the cleaning fee is $100.00.
Upon receipt of the security deposit you will be sent the reservation confirmation either by email or upon request by USPS.
Cancellations, Substitutions & Refunds
Once you have entered into a contract to rent a property, you are binding yourself to that property for that time. There should be no expectation of compensation or relocation because you don’t like the property or because something in the property isn’t working to your satisfaction.
Unlike a hotel, we cannot relocate you without specific authorization from the home owner. As previously stated, we will make every effort to correct any malfunctions or problems encountered, but no refunds should be expected.
Waterfront Keys Realty, Inc. reserves the right to cancel a confirmed reservation at any time prior to the Guest’s taking occupancy of the property. In the event this should occur, Waterfront Keys Realty, Inc. will refund all monies on account.
Cancellations 60 or More Days Before The Date of Arrival:
The deposit will be refunded minus a $50.00 cancellation fee and minus the non-refundable processing fee of $45.00, if you cancel at least sixty (60) days prior to your arrival.
Cancellations Fewer Than 60 Days Before The Date of Arrival:
If you cancel less than 60 days prior to your scheduled arrival there will be NO REFUND of any monies, unless we can rent the property for the same time period. We offer Travel Insurance. This insurance helps protect your vacation investment. If you purchased Travel Insurance, be sure to call them to see if your cancellation is covered.
If the property you have booked is removed from the rental program or if extraordinary circumstances render the property uninhabitable, Waterfront Keys Realty, Inc. reserves the right to substitute a comparable property. If comparable accommodations are not available, then Guests may choose from available properties at the published rates or request a refund.
Properties are available for advance reservations to departing guests first; advance reservations may be made up to one year in advance. For reservations, please call the Waterfront Keys Realty, Inc. office at 305-414-8936 located at 701 Spanish Main Dr., Cudjoe Key, FL 33042.
Hurricane & Mandatory Evacuation Policy:
Waterfront Keys Realty, Inc Tenants agree to vacate the premises when a Mandatory Evacuation Order has been issued due to a pending hurricane. Within 30 days you will receive a refund for any remaining time on your reservation. To prevent loss of rental payments we strongly recommend purchasing Travel Protection. In the event of an ordered evacuation due to hurricanes or other storms, you are required by state law to evacuate the property. If you leave due to “Storm Warnings” or “Voluntary Evacuation,” Waterfront Keys Realty, Inc. will not issue refunds. Waterfront Keys Realty, Inc. will not issue refunds in part or in full for inclement weather. We strongly recommend that Guests purchase travel insurance for stays occurring during hurricane season – June 1 through November 30.
By signing the Rental Contract, each Guest acknowledges being offered insurance to compensate the Guest for losses or damages resulting from loss of use of the property due to a mandatory evacuation order. If the Guest refuses said offer to purchase travel insurance, the Guest shall not be entitled to a refund of monies paid other than any remaining time on your reservation that could not be used due to a MANDATORY EVACUATION ONLY. The Guest also agrees to comply with all orders of evacuation.
Vacation Rental Insurance:
Things happen! Unforeseen circumstances such as sudden illnesses, job loss, deaths, or hurricanes do occur. Vacation Rental Insurance is offered to help protect your vacation investment. This insurance is optional, but we recommend it so that you may be financially reimbursed in case of unforeseen events. All Guests who choose to purchase the Vacation Rental Insurance will receive the Vacation Rental Insurance brochure along with the Rental Contract. Vacation Rental Insurance premiums are non-taxable and are non-refundable under any circumstances.
Vacation Rental Damage Insurance:
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, www.vacationrentalinsurance.com/g20vrd.
The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Waterfront Keys Realty, Inc. any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Waterfront Keys Realty, Inc. directly if you do not wish to participate in this assignment. If you do not wish to purchase the Vacation Rental Damage Protection, a $1500.00 damage deposit will be required at the time of the reservation booking.
The following holidays require minimum seven (7) night stay: Mini Lobster Season, Opening Lobster Season (August 6th), Christmas & New Years. Reservations made for the arrival of the following holidays; Thanksgiving Day, Easter, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day must be made 3 days in advance. Note: Our office observes these holiday’s and will be closed.
Check-In Instructions: Check-in time is 3pm on the first day of your reservation.
During times of high occupancy, there is no guaranteed check-in time. The Venture Out Office or the Guard (after hours) will have your name, unit number and check out date. Your unit will be OPEN and CLEAN upon your arrival. All of our homes are fully furnished with linens and housewares.
Check-Out Instructions: Check-out time is 10am on the final day of your reservation.
In order to not incur any charges against your security deposit please do the following:
- Please leave the unit’s door UNLOCKED with the KEY inside on the kitchen table UPON YOUR DEPARTURE.
- Please clean all dirty dishes, pots, pans, silverware, etc. prior to your departure and put them back
where they belong.
- If your unit has a dishwasher put all CLEANED items back where they belong. Do not leave dirty dishes in the dishwasher.
- Grilling is permitted on the ground level, on concrete surfaces. Please be sure you clean the grill
and/or dump the ashes before you leave so the next guest finds it ready for use.
- Do not make the bed(s).
- Remove all trash from your unit and place at the curb of your unit.
- If your unit has a recycle bin please place at the curb of the unit near the in-ground trash can.
Special arrangements must be made in advance if you need a later checkout time, otherwise you will be charged for another night’s rental. All furniture, fixtures, and personal property should be returned to its original positioning, dishes washed and trash taken out prior to your departure or an additional charge will be assessed.
Your unit will be open and clean upon arrival. Upon departure leave the keys in the unit and the door unlocked. Our cleaners will be in immediately to clean the unit. There will be a $25.00 charge per key that is not left in the unit. This will be taken from your security deposit.
All equipment in each property should be in working order when you check in, but things do break down unexpectedly! Please report any inoperative equipment or problems to the office immediately.
Housekeeping or maintenance problems will not be addressed at check-out or after you return home. Waterfront Keys Realty, Inc. cannot be held accountable for problems we are not aware of, so please notify the office of mechanical failures as they occur. When you report a problem, you can expect a courteous and professional attitude to problem solving, and we will make every reasonable effort to resolve the problem promptly. Please understand that emergencies take precedence.
However, under no circumstances will there be a reduction of rent for any mechanical failure of air conditioners, dishwashers, refrigerators, washers, dryers, cable or satellite TV, Internet access, televisions, VCRs, DVD players, swimming pools or any other appliances or amenities.
Utilities are furnished with each rental unit. Any excessive uses will be debited to your security deposit. Violations of any local water restrictions/ordinances will be deducted from your security deposit. Be sure all faucets, air conditioners and TV’s are turned off at the time of your departure. Please leave the refrigerator on. Air Conditioners: Please be conservative when using the air conditioner. Keep the thermostat at auto 70-75 degrees and keep windows and doors closed. DO NOT LEAVE your unit’s doors open as this will cause the air conditioning unit to freeze up and/or malfunction and may result in a charge against your security deposit.
You will be charged a cleaning fee upon booking your unit. Cleaners DO NOT wash dishes or pick up trash around the house. Please leave the house neat and orderly. There will be an additional charge for any excessive laundry or cleaning calculated on a rate of $25.00/hour. This will be charged to your security deposit. If you arrive early and the housekeeper is still cleaning the unit, you are not to enter the premises or place any personal belongings inside until they have completed the job. DO NOT PLACE ANY BAIT, UNWRAPPED FISH OR LOBSTER IN THE REFRIGERATOR. BAIT IS TO BE KEPT IN OUTSIDE COOLERS OR SPECIFIED BAIT FREEZERS ONLY.
Garbage pick-up days are Monday and Thursday mornings. Trash cans must be pulled out of the in ground receptacles and placed by the curb side the night before or the morning of pick-up. Recycling is on Wednesday, place by curb side the night before or morning of pick-up. If trash cans are full you can still put your trash at the curb, as long as it is in plastic trash bags that are tied or sealed. DO NOT LEAVE ANY TRASH IN THE IN GROUND TRASH CONTAINERS.
Each house has its own limit of tenants allowed. IF YOU ARRIVE WITH MORE THAN 6 PEOPLE OR THE MAXIMUM ALLOWED IN THE RENTAL UNIT, YOU WILL NOT BE PERMITTED INTO THE PARK AND NO REFUND WILL BE ISSUED. EXCEEDING YOUR LIMIT WILL CAUSE IMMEDIATE EVICTION FROM THE PREMISES AND FORFEITURE OF ALL FUNDS. We will be happy to accommodate you with 2 or more houses to fit your party’s needs.
It is unlawful for any person to make or continue, or cause to be made continued, any excessive, disturbing unnecessary or unusually loud noise, or any noise which annoys, disturbs, injures or endangers the comfort, response, health, peace or safety of other persons within the park.
Absolutely NO PETS allowed unless otherwise stated. A limited number of units allow pets and restrictions may apply. Requests for pet allowances need to be made at the time of the reservation. There are no guarantees of availability. If allowed you will be charged a non-refundable pet deposit which will vary depending on the unit you reserve. Bringing pets to a non-allowed rental unit will cause immediate eviction from the premises with forfeiture of ALL funds unless previously agreed upon with Management.
We do not allow smoking in any of our units. Smoking in a non-smoking unit will cause immediate eviction from the premises with forfeiture of ALL funds. Smoking is permitted outside the unit. Please be courteous and pick up any cigarette or cigar butts and dispose of in the unit’s outdoor trash bin.
Insects & Wildlife:
Unfortunately for locals and visitors alike, the Florida Keys is home to many little critters, especially during the summer and warmer months. The American Cockroach (fondly referred to as the “Palmetto Bug”), ants, mosquitoes, and sand fleas are common invaders. Palmetto Bugs live in the trees and ground cover outside but can occasionally find their way inside houses.
We do our best to keep the pests away – all of our properties are cleaned after every rental and properties receive routine pest control treatments. An occasional roach or line of ants does not mean the property is infested or has been poorly maintained. Some tips: Keep your unit clean. Keep food sealed. All food should be stored either in the refrigerator or in sealed packages or containers. Bugs are attracted to food and water. Be sure to clean up all areas where food is prepared and served, clean up spills and crumbs from snack foods immediately and do not leave dirty dishes lying around. Bring your bug repellant.
Please understand you are on a island, and you may occasionally have “uninvited guests.” Waterfront Keys Realty, Inc. will not relocate guests or issue refunds or discounts due to bug sightings–sorry.
Owner Closets & Storage Areas:
Many homes have locked owner’s closets or cupboards for the owners’ personal items. Also, some storage areas are locked and are not available for guest use. Please respect these areas and do not attempt to open them. Any tampering will result in a charge against your security deposit.
Lost & Found
Waterfront Keys Realty, Inc. is not responsible for items left behind in properties. Every attempt will be made to locate lost items, but there is no guarantee that they will be found. Please check your property carefully before leaving. There is a $50 fee to search for and/or retrieve lost items; plus the cost of postage if it is necessary to mail your items. Retrieved items are kept at the office for 10 days; after 10 days, the items are donated to charity.
Errors & Omissions
Every effort has been made to provide accurate and complete information in both our printed materials and on our website; however, Waterfront Keys Realty, Inc. is not responsible for printing or posting errors, omissions, equipment failure, changes in amenities or furnishings made by homeowners, or changes in views, neighborhoods or amenity access.
Waterfront Keys Realty, Inc. reserves the right to substitute comparable accommodations should your confirmed unit become unavailable due to unforeseen circumstances, however, Waterfront Keys Realty, Inc. cannot guarantee the rental rate. The tenant reserves the right to accept or refuse the substitute accommodations and rental rate. Waterfront Keys Realty, Inc. is permitted, at any reasonable time, to enter any part of the premises for the purpose of inspection or repairs.
VO GUARD GATE (305) 745-1982 WATERFRONT KEYS REALTY, INC. (305)414-8936
Tenant Signature Date
Please fax to (305)-414-8939 or email email@example.com or mail to 701 Spanish Main Dr., Cudjoe Key, FL 33042. Be sure to keep a copy for your records.